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Thursday, April 16, 2015

Extended Streetcar Hours During Lightning Playoff Push!

Be the Thunder! Extended streetcar service during playoff push.
HART is ALL IN for the Tampa Bay Lightning's Stanley Cup run! The TECO Line Streetcar System is extending regular streetcar service hours for all Tampa Bay Lightning home playoff games. Streetcar service will operate until 30 minutes following the end of all weekday games (Friday/Saturday service already ends at 1:30 a.m.).

With over 20,000+ fans converging on the Tampa Bay Times Forum, the TECO Line Streetcar offers a low cost and convenient way to avoid all the playoff traffic in downtown.  Park in any of the Ybor City garages and ride the streetcar, which drops off at Amalie Arena!


Not going to the game?  Anyone can take advantage of this later service to get around Downtown Tampa, the Channel District and Ybor City!

TECO Line Streetcar fares and regular service hours can be found at www.TECOlinestreetcar.org.

Tampa Bay Lightning's playoff ticket information and schedule can be found here.

Go BOLTS!

Streetcar service hours during Lightning playoff push:
  • Game 1 - Thursday, April 16, 2015: 12:00 p.m. - until 30 minutes following end of game
  • Game 2 - Saturday, April 18, 2015: 11:00 a.m. - 1:30 a.m.
  • Game 5 (If necessary) - Thursday, April 25, 2015: 12:00 p.m. - 30 minutes following the end of the game
  • Game 7 (If necessary) - Wednesday, April 29, 2014: 12:00 p.m. - 30 minutes following the end of the game

Monday, April 6, 2015

Touch Tone Phone comes to OneBusAway Tampa!



Two years ago HART launched the revolutionary OneBusAway app that delivers real-time bus arrival information directly to a customer's smart phone, computer, or other Wi-Fi enabled device. Now the system is being further upgraded to include a touch tone feature allowing riders to get real-time information in their preferred way via the app, text or touch tone. 

With the existing SMS text message feature, riders can have OneBusAway information sent directly to their phones by texting HART plus the three or four digit HART bus stop ID number to 41411. If the bus ID number is 4804, for example, the rider would text HART 4804 to 41411. Estimated arrival times for their bus would be sent to them via text within moments.

The new touch tone feature will allow access to OneBusAway from a landline or a basic cell phone that does not have a data plan. That means no data charges or extra fees from phone carriers for texting, and it is an ideal solution for anyone with a visual impairment. Just call 813-452-4OBA (4622).  

As HART Chief Executive Officer Katharine Eagan explains, "This will truly enhance the rider's experience, because they'll have the answers they need right at their fingertips."
   
The GPS-powered system is accessed more than 200,000 times a month to save riders time, effort, and stress while reassuring them of when their bus will arrive.     

Click here to view the OneBusAway Real-Time Arrival Information flier.    

How to get real-time bus arrival information by phone:
  1. Call 813-452-4OBA (4622) and listen for the options.
  2. To enter a stop number, please press 1 then you will be asked to enter the bus stop ID number, followed by the pound sign.
  3. A voice will state the route number, destination information, and the predicted arrival time at that stop.
The caller can get help locating their stop number, save or bookmark their favorite or most frequently used stops, check their most recent stops, or search for a stop by route number. Or they can simply press "0" to receive help.

Real-time bus arrival information via touch tone is the latest in a long list of innovative, customer-centered technologies HART offers through a commitment to superior customer service.

Monday, March 30, 2015

Public Transportation During NCAA Women's Basketball Final Four

The most exciting time in college basketball is here! Tampa plays host to the NCAA Women's Basketball Final Four at Amalie Arena. HART would like to offer a big welcome to all the athletes, students and fans that are in town to see a champion crowned! Tampa has a number of attractions and things to do while in town.

Use HART to get to the following Tampa attractions and avoid the parking hassles:
  • Busch Gardens - Routes 5, 18, 39
  • Lowry Park Zoo - Routes 41, 45
  • Florida Aquarium - Route 8, the TECO Line Streetcar
  • Channelside Bay Plaza (Dining, retail, Splitsville) - Route 8, the TECO Line Streetcar
  • Ybor City Historic District (Centro Ybor) - Routes 8, 5, 9, 12, 18, 46 the TECO Line Streetcar
  • International Plaza (Shopping) - 15, 30, 61LX
  • Lowry Park Zoo - Routes 41, 45
  • Museum of Science and Industry (MOSI) - Route 6, 21LX
  • Amalie Arena - Route 8, In-Town Trolley, TECO Line Streetcar
  • David A. Straz Jr. Center - 7, 10, 14, In-Town Trolley
  • Tampa Convention Center - Route 4, 19, In-Town Trolley, TECO Line Streetcar
  • Tampa Museum of Art - Routes 7, 10, 14, In-Town Trolley
  • Tampa Theatre - Route 4, 8, 19, 30, 46, In-Town Trolley
  • Glazer's Children Museum - Routes 7, 10, 14, In-Town Trolley
  • University of South Florida - Routes 5, 6, 18, 21LX, MetroRapid
  • Westshore Plaza (Shopping) - Routes 15, 30, 45, HARTFlex South Tampa
  • Raymond James Stadium (Home of the Outback Bowl) - Routes 7, 32, 36, 41, 45

Flying out? HART also has improved service to Tampa International Airport by providing more frequency, seven days a week. Route 30 runs between downtown and the airport every 15 minutes from 6 a.m. until 8 p.m. on weekdays, and every 30 minutes on weekends.

A 3-day Visitor Unlimited HARTride card is your best bet at only $11.75 and valid on all HART local buses, In-Town Trolley and the TECO Line Streetcar System.

OneBusAway Tampa provides real-time arrival for HART bus service. The free app is available in Android/Apple stores, as well as, on mobile browsers and via text message and touch tone phone.
Things to know about the In-Town Trolley and TECO Line Streetcar System:
  • In-Town Trolley:  The In-Town Trolley is a rubber-wheel trolley that operates on a 15-minute frequency, serving popular locations in downtown Tampa and costs only 25¢! Service operates 6:30 - 8:30 a.m. and 3:30 - 6:00 p.m.; weekdays only.
  • TECO Line Streetcar System: The streetcar line runs on rails that connects Ybor City, Channelside and Downtown Tampa.
    Streetcar hours during NCAA Women's Basketball Final Four:

    Sunday
    - Noon - 11:30 p.m. (or 30 minutes following the end of the 2nd Semifinal game).
    Monday/Tuesday - 
    9:00 a.m. - 11:30 p.m. (or 30 minutes following the end of the NCAA Women's Semifinal and Championship game
    Wednesday
    - 9:00 a.m. - 10:00 p.m.

    Streetcar Operators do not provide change. 
It's easy to plan your own trip! Visit www.goHART.org to use the Google Trip Planner feature or call 813-254-HART (4278).

Click here
for a map of downtown Tampa's network of public transportation service, including streetcar stops, In-Town Trolley service and HART bus routes.

Have a great time taking in the madness of the NCAA Women's Basketball Tournament Final Four and enjoy all that Tampa has to offer while you're here!

Tuesday, March 17, 2015

International Transit Driver Appreciation Day


HART Operators help thousands of riders get to work, school or elsewhere safely and on time every day. We make life happen for many residents of Hillsborough County. Celebrate their contributions on Transit Driver Appreciation Day, Wednesday, March 18, with HART and other transit providers across the country!

Driving may seem easy to some, but try doing it for eight hours or more in an extra-large vehicle while you pick up passengers, answer questions, keep on schedule, give directions and more
. Then add unpredictable traffic, bad weather conditions and some tight spaces. HART operators handle all this and more every day while helping Hillsborough County residents get where they need to go.

"Our operators do a lot more than just drive buses, vans, and streetcar" said HART Chief Executive Officer Katharine Eagan. "Often they are expected to be all things at all times, t
rip planner, paramedic and more... all while safely driving a 40-foot bus."

It is a day to acknowledge how difficult driving a bus can be as HART and others salute the operators who have the skills and temperament to do it. This group of men and women are the agency's public ambassadors, representing HART day-in and day-out as they serve their routes.

Come join us at Marion Transit Center on March 18 at 9 a.m. as we hand out goodies and show our appreciation to our operators!

Background

International Transit Driver Appreciation Day began in 2009 when a group of transit riders in Seattle decided it would be a great way to honor the hard-working men and women who
safely get us to job
s, stores, schools, etc
.

Thursday, February 19, 2015

HART One of 5 Transit Agencies to Earn Top Security Honors

HART Maintenance upgrading lights at UATC
HART has earned top honors from the federal Transportation Security Administration (TSA) for its outstanding security program. The prestigious "Gold Standard" designation is bestowed on those agencies that show outstanding dedication and accomplishment by building robust security as measured by the stringent Baseline Assessments for Security Enhancement (BASE).  

"It is an honor to be included in this prestigious list," said HART Chief Executive Officer Katharine Eagan. "It's a real testament not only to the hard work of our safety staff, but also to the 650 professional Operators, maintainers, servicers, technicians, supervisors, and dispatchers who make safety and security their priority every day."

As TSA Acting Administrator Melvin Carraway stated in an official press release, "These agencies are to be commended for their commitment and hard work that this level of achievement requires and for their continued dedication to ensure the security of travelers nationwide."

The BASE program is a comprehensive voluntary review of transit security, developed to help transit systems across the USA increase domain awareness, enhance prevention and protection capabilities, and elevate response preparedness. BASE focuses on multiple categories including agency security plans; security training; drills and exercise programs; public outreach efforts, and background checks.

The TSA conducts BASE reviews every three years. The review examines written processes as well as security procedures that agencies have put into
HART recently participated in a safety drill with HCFR
practice to help keep employees, customers, and facilities safe from terrorist attacks.

HART was honored with the Gold Standard Award in 2011, scoring 98%. During the most recent evaluation in 2014 HART raised that score to 99%.

Staff in the HART Safety and Security Department work closely with Hillsborough County Emergency Management in case of a hurricane or other local emergencies, and they coordinate drills and activities with the Florida Department of Law Enforcement, Tampa Police Department, Tampa Fire and Rescue, and other agencies.

In addition to HART, Virginia Railway Express in Northern Virginia; the Washington Metropolitan Area Transit Authority in Washington, DC; the Metropolitan Transit Authority's Long Island Rail Road in New York; and the Pinellas Suncoast Transit Authority in St. Petersburg, FL were also recognized for achieving the Gold Standard.

In addition to these five agencies, there have been 42 others that have previously earned the Gold Standard Award level of security since 2010.

Friday, January 16, 2015

Set Sail to Gasparilla with HART and The TECO Line Streetcar!

Take the Streetcar to the pirate festivities!
Arrgh you ready?! Have your sights set on Gasparilla? Well, set sail with HART and the TECO Line Streetcar. We're rolling out extra streetcar, bus and trolley service to ensure a safe and easy way to get around during Gasparilla on Saturday, Jan. 31 

HART strongly recommends riders to board the TECO Line Streetcar System at either Station 1 (Centennial Park) or Station 2 (Tampa Bay Federal Credit Union) (TBFCU). For those parking in Ybor City, Station 3 (Streetcar Society Station) and Station 4 (Cadrecha Station) HART will be providing continuous bus service to/from Downtown Tampa, Station 10 (Dick Greco Plaza) 10 a.m. - 7 p.m.

Exact change is the fastest way to get on buses and streetcars during the parade. HART is by far the most convenient and affordable way to travel to the Gasparilla parade. You can purchase all-day $4.00 bus passes, or $5.00 streetcar passes.

HART will run extra streetcar, bus and trolley service to accommodate the large numbers of anticipated riders, with continuous service throughout the day. (Please note that routes are subject to change due to road closures.)
    
Below are important details to make the trip to the Gasparilla parade easier:



  • $5 for an all-day pass, which may be purchased in advance with cash (exact change required) at ticket vending machines, located at each streetcar station. *This fare does not cover the City of Tampa parking fees.
  • For those parking in Ybor City, take the streetcar from Ybor City, Station 1 (Centennial Park) or Station 2 (TBFCU) to Downtown Tampa, Station 10 (Dick Greco Plaza).
  • Continuous service 9 a.m.-1:30 a.m.
  • TECO Line Streetcar System Stations 3 and 4 will be closed 10 a.m.-2 p.m., but during that time, HART will provide continuous bus service to/from Station 10 (Dick Greco Plaza) between 10 a.m.-7 p.m.
  • Stations 11 will be closed all day. View Map for Gasparilla 2015 -- Streetcar and Bus service  
  • Stations 5, 6, 7, 8, 9 will be closed 9 a.m.-2 p.m.

  • $4 for an all-day pass, which may be purchased in advance at HART retail outlets or on board buses on Gasparilla Day with cash only (no change provided). Monthly bus passes may also be used. *This fare does not cover City of Tampa parking fees.
  • For those parking in Ybor City, Station 3 (Streetcar Society Station) and Station 4 (Cadrecha Station) HART will be providing continuous bus service to/from Downtown Tampa, Station 10 (Dick Greco Plaza) 10 a.m.-7 p.m.  
  • For those parking at the Port Authority Parking Garage in the Channel District, HART will be providing continuous bus service to/from Station 10 (Dick Greco Plaza) 10 a.m.-7 p.m. View Map for Gasparilla 2015 -- Streetcar and Bus service  
In-Town Trolley

  • 25¢ with cash only (exact change required) or streetcar/bus all-day passes accepted.
  • The In-Town Trolley provides a connection from the north end of Downtown Tampa (Marion Transit Center) to the south end of Downtown Tampa, Station 10 (Dick Greco Plaza). View Map for Gasparilla 2015 -- Streetcar and Bus service
  • Continuous service 9 a.m.-6 p.m.  
Getting to Downtown Tampa on HART

Detours
Routes 7, 8, 14, 19, and 30 will be on detour during the festivities.

Make sure to party like a responsible pirate!